Vacancy: Technical Support Specialist (Helpdesk)

Position functions

• Executes incoming requests of users;
• Ability to work on the ServiceDesk portal;
• Registers and executes telephone calls or verbal appeals;
• Enters information about incoming problems and incidents, as well as their solutions into the system;
• Technical support of the Company's users based on incoming written requests;
• Carrying out regular maintenance and diagnostics of the company's computer and office equipment, as well as troubleshooting during prevention and diagnostics;
• Inform management about problems encountered during the service;
• Develop new computers and provide software;
• Preparation of new jobs, construction of IT infrastructure of current and newly opened branches of the Company, adjustment of computer and office equipment;
• Opening new users, existing blocked users in the company's operating program;
• To provide written information to the management about the required technical equipment, preferred devices, etc. in the Company and its branches;
• Installation of security cameras, technical support;
• Execution of other functions arising from the relevant instructions of the employment contract, the Charter of the Company, the regulations of the governing bodies and / or department (branch), as well as other internal corporate acts on its activities;

Computer skills

• Installation of Hardware and Software systems.
• Windows XP / WIN 7 / WIN 8.1 / WIN 10.
• Ability to work with network equipment, WiFi access points.
• You need to know the termination of the cables.
• Must be able to troubleshoot software-level problems with printers and other peripherals.
• Must be able to think analytically and solve the problem as soon as possible.
• Must be able to work with remote control programs (remote service)

Requirements

• Age limit: 20-35.
• Work experience: more than 2 years.
• High education.
• Driving license.

Work schedule: 5 days, 09: 30-18: 30.
Salary will be determined on the basis of knowledge and skills on the basis of interview.

The CV should be sent to the e-mail address career@mktcotton.com in Azerbaijani with the title of the position - "Technical Support Specialist" in the subject line.